Ettore's European Bakery & Restaurant

My Husband and I have been customers at Ettores Bakery/Restaurant for years. They have the best burgers in town. They also have yummy desserts. A couple of days ago we went to Ettores for dinner. We both ordered their burgers medium well done. When we received our food, everything looked great. We were talking away as usual as we were cutting our burgers in half. We both took a couple of bits when we realized that our burgers were cooked very RARE (moo) and really pink inside. We called a server over and asked him if we could have our burgers cooked medium well as we ordered and not rare. He said yes but never apologized. He took both our plates which also had our side salads on it as well. After a couple of minutes, our plates returned with the same burgers that had been cut in half including the soggy buns, lettuce, cheese etc.. I was not happy with what was returned but I was hungry and thought what the heck. After we took a bite of one of the halves, both my husband and I noticed that our food was still rare inside. I took both plates up to the counter and showed our server. She looked at our food, never apologized and said we could have our burgers cooked again if we wanted. I told her that we did not want to wait for our food to be cooked a third time. We just wanted to leave and would like to be refunded. She said because we ate part of our food, that we would only be refunded half of our money. I asked her if she was kidding and she said no. I asked to speak to a manager. A young man comes over to talk with my husband and I who said he was a Supervisor. He looked at the two plates and agreed with the server that we could be refunded half of what we paid because we had eaten some of the food. I asked him what kind of customers is that. He just smiled at me. I was very upset and walked out. As I was leaving, he said “Have a Nice day”. My husband took the refund. The supervisor told my husband as he was leaving to have a nice day.